1. Introduction

This Privacy Policy explains how QNF Logistics (“we,” “us,” or “our”) collects, uses, stores, and protects your information when you visit our website, use our services, or interact with our digital platforms.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

A. Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping details
• Account information
• Identification details for verification

B. Service & Delivery Information

• Pickup and delivery addresses
• Package details
• Tracking data
• Customer service communications

C. Technical Information

• IP address
• Browser type
• Device information
• Cookies and usage data

D. Optional User Content

• Reviews
• Photos
• Feedback
• Uploaded documents

3. How We Use Your Information

• Provide and manage logistics services
• Process deliveries and orders
• Communicate with customers
• Improve website performance
• Prevent fraud and unauthorized activity
• Maintain security and compliance
• Respond to support requests

4. How We Share Information

We do not sell your personal information.

• Delivery partners and carriers
• Payment processors
• Customer support tools
• IT and security providers
• Legal authorities when required

5. Cookies & Tracking Technologies

We use cookies to improve functionality, analyze traffic, personalize experience, and enhance security.

6. Data Security

• Encrypted data transmission
• Secure servers
• Access controls
• Fraud prevention systems

7. Your Rights

• Access your personal data
• Correct or update information
• Request deletion of data
• Opt out of marketing
• Request data copy

8. Data Retention

We retain data only as long as necessary for services, legal compliance, and business operations. After that, it is securely deleted or anonymized.

9. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect their data.

10. Third-Party Links

We are not responsible for the privacy practices of external websites linked from our platform.

11. Changes to This Policy

We may update this policy at any time. Continued use of our services means acceptance of changes.

12. Contact Information